FFoundation Finance

Draft — pending sign-off.This document is a placeholder. It must be reviewed and approved by the licensee's compliance team or an Australian credit & privacy lawyer before launch.

Complaints & dispute resolution

We take complaints seriously and aim to resolve them quickly and fairly. If something has gone wrong, please tell us so we can put it right.

Internal dispute resolution (IDR)

Contact us at james@foundationfinance.au or 0438 007 068. We will acknowledge your complaint promptly and respond within the timeframes required by law.

External dispute resolution (EDR)

If you are not satisfied with our response, you can contact the Australian Financial Complaints Authority (AFCA), our external dispute resolution scheme, which provides a free and independent service.

  • Website: afca.org.au
  • Phone: 1800 931 678
  • Email: info@afca.org.au
  • Mail: GPO Box 3, Melbourne VIC 3001

TODO: confirm the licensee’s AFCA membership number and approved IDR timeframes before launch.

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